Refund policy

[Return]

■ Customer convenience

We do not accept returns unless the item is defective.

Hand-dyed threads have characteristics such as uneven color and different colors.

We do not accept returns for the above reasons.

Please see here for the features of hand-dyed yarn. (Link to the relevant page)

■ Defective / miss delivered items (when a different item from the ordered item arrives)

After returning it, we will exchange it for the same replacement, and if the replacement is missing, we will refund it.

We apologize for the inconvenience, but after the product arrives 7 Please email us the following details within a day.

・name

・Address

・phone number

・Product name

・ Reason for return

・ Order number (It is described in the email sent from our shop after ordering.)

After confirmation, we will contact you about the return method etc.

In addition, sale items will not be returned.

When returning the product, please use the packaging materials used as they are.

Please note that we cannot accept returns in the following cases.

・ Products and accessories (labels, etc.) that have been damaged or soiled by the customer.

・ Used items (including those that are rolled up).

・ From the arrival of the product that have passed more than 8 days.

Even if you return it in the above condition, we will not be able to exchange or refund it.

[Cancellation]

We will correspond to the one before shipping.

Please note that if a refund occurs, the refund will be made after deducting various settlement fees.

However, we do not accept cancellations of reserved or ordered products.

There are many limited items in our shop, and if you cancel, you will not have the opportunity to purchase other customers, which may cause inconvenience.

Please note that shopping will be restricted if canceled multiple times.

[About change]

We do not support product changes after the order is confirmed.

Please cancel the order and place an order again.

【others】

■ We will pack and ship each confirmed order.

Items ordered separately cannot be shipped together.

Please check the contents once again before confirming your order.

■ If you make a payment outside Japan or use an overseas card, the exchange rate will be applied.

In addition to the above rates, there is a currency exchange fee set by shopify.(This is not what we charge.)

In the case of refund, the exchange rate at the time of purchase and the exchange rate at the time of refund are different, and a difference may occur, but please note that we are not responsible for it.